Director, Accessible Education Center

The Director will foster an equitable academic experience for students requiring accessibility. This role requires providing accommodations to students, establishing and maintaining working relationships with faculty, educational workshops, assistive technology, and collaboration across the university community with faculty and staff.

• Oversees the daily operation of the Accessible Education Center (AEC) to include determining and implementing accommodations as defined by ADA and Section 504 of the Rehabilitation Act of 1973. Provides direction and supervision to staff. Manages the budget, contracts, and related departmental operations.
• Develops policies, procedures, and programs as necessary, not limited to accommodations, test proctoring services, student programming, and training for faculty and staff. Elevates the visibility of AEC services.
• Collaborates with faculty to ensure accessibility for students with disabilities
• Communicates with stakeholders to include students, faculty, parents/families, and administration. Advises or guides students, faculty, staff, and departments on reasonably appropriate academic accommodations and ensures safe building operations, etc.
• Maintains a caseload of students.
• Monitors, collects, and reports aspects of data tracking and assessment related to AEC services regularly, including caseload, data trends, surveys as mandated and required for reporting to institutional, divisional, and departmental assessment and data. Directs the collection, analysis, and interpretation of data relevant to programming and services.
• Ensures compliance with program activities and services with System legal counsel related to the interpretation and assistance of information with policies for students with disabilities and faculty, staff, and administrators.
• Serves on campus committees. Supports weekend and evening institutional, divisional, and departmental programming and activities.

• Performs all other duties as assigned

Direct Reports:

• Full-time, Part-time, and Student Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Master's degree from an accredited college/university

Required Experience:

• Minimum of five (5) years of related job experience. Experience developing, implementing, and facilitating training and programming for students, staff, and faculty.

License/Certification:

• Must maintain a valid, current driver's license

• Doctoral degree

Knowledge:

• Knowledge of the Americans with Disabilities Act, as Amended, and Section 504 of the Rehabilitation Act of 1973
• Maintain a knowledge of best practices pertaining to ADA compliance and Section 504 of the Rehabilitation Act of 1973.

Skills:

• Organizational and program development skills
• Oral and presentation skills

Abilities:

• Demonstrated integrity and ability to adhere to and handle complex, sensitive, and confidential issues
• Ability to build trusting relationships with constituencies at the university

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is normally performed in a typical, comfortable interior work environment, which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
• May, on rare occasions, require working in inclement weather conditions
• May, on rare occasions, be exposed to potentially hazardous bodily fluids
• Must have the ability to move items of up to 15lbs

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Organizational Management

• Manages department or section planning and assessment consistent with the university's goals and objectives and executive management's directives.
• Develops and oversees administration of the department/section budget to ensure effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment that advances department/section operations and initiatives through motivation, encouragement, and professional development of staff.
• Develops department/section procedures and work rules for compliance with government regulations and university policies; participates in the development and revision of applicable university policies.
• Competently represents the department/section through interactions with the university community and/or external constituents.

Decision Making

• Demonstrates the ability to make informed decisions in a timely manner.
• Assimilates and/or secures relevant information to assess the risksand benefits of alternatives.
• Considers impact of decision in the long and short term.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents 'ideas and concerns and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and form alliances through shared respect and cooperation

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work

rules to maintain system security and data integrity.

Student Success Direct Support

• Assists and/or advises students and/or prospective students with academic plans and course selection, financial options, career plans, and/or student opportunities.
• Contributes to student success through careful monitoring of student progress within caseload.
• Promotes student success through regular and persistent outreach to student caseload.
• Provides encouragement and guidance to foster student success.
• Shares relevant knowledge and insight to apprise students of programs and services available to them.
• Listens and responds to student requests and concerns with patience and understanding.
• Treats students with respect.